Shipping Policy

Last updated: 01/02/2026

This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from Tartaruga-world.shop.

1. Shipping Areas

We currently ship to:

• Italy

• Countries within the European Union

• Other destinations upon specific request and confirmation

We reserve the right to refuse shipments to certain locations where delivery is not feasible or permitted.

2. Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Processing time refers to order verification, quality checks, and packaging. Processing times are separate from shipping times.

We reserve the right to extend processing times during peak periods, promotions, or due to unforeseen circumstances.

3. Delivery Times

Estimated delivery times:

• Italy: 5–10 business days

• European Union: 7–15 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

• Courier issues

• Customs procedures (where applicable)

• High seasonal demand

• Events beyond our reasonable control (force majeure)

We are not liable for delays once the order has been handed over to the carrier.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and displayed before payment confirmation.

Any customs duties, import taxes, or local charges (if applicable outside the EU) are the responsibility of the customer.

5. Order Tracking

When available, a tracking number will be sent via email after shipment.

Tracking activation may require several days depending on the carrier.

It is the customer’s responsibility to monitor the tracking information and ensure availability for delivery.

6. Failed Delivery & Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

If delivery fails due to:

• Incorrect or incomplete address

• Failure to collect the parcel

• Repeated absence of the recipient

We reserve the right to:

• Deduct return shipping and handling costs from any refund

• Refuse a refund if the package is lost due to incorrect information provided by the customer

Refunds (if applicable) will only be processed once the product has been returned to us in its original condition.

7. Risk and Transfer of Responsibility

In accordance with EU consumer protection laws, the risk of loss or damage passes to the customer once the goods are delivered to the customer or a third party designated by the customer.